Frequently Asked Questions

1. How do I know if I need a counsellor?
Many people wonder this — and the truth is, everyone benefits from support at different times in their life. You don’t need to be in crisis to reach out. Whether you're navigating a life change, managing stress, exploring your identity, or just needing someone to talk to, counselling can provide clarity, support, and a safe space to reflect.

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2. Who do you work with?
We support a wide range of people — from children through to older adults — with a special interest in all things neurodivergent. Whether you're exploring your neurobiology, have a formal diagnosis, or simply don't know where to start, we’re here. We also work closely with parents, carers, and partners of neurodivergent individuals, offering genuine, practical support.

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3. What is the difference between a counsellor and a psychologist?
While there is some overlap, counsellors and psychologists have different training pathways and approaches. Counsellors focus on supporting emotional wellbeing, life challenges, and personal growth using a relational, client-centred approach. We don’t diagnose but we do deeply support. Our counsellors are highly trained and registered, and can offer powerful support, especially in ongoing therapeutic relationships.

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4. Are you qualified and registered?
Yes. Our counsellors hold a Master of Counselling degree and are registered with the Australian Counselling Association. We are committed to ethical, evidence-informed practice and ongoing professional development — so yes, we are absolutely above board, legitimate, and here to support you safely and competently.

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5. How does online counselling work? Will I be able to see you?
Yes! Our online sessions are held via secure video platform called Cliniko. You’ll receive a link before each session that allows us to meet face-to-face (virtually) in a private, comfortable setting. If you're not tech-savvy, don’t worry — we’ll walk you through it.

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6. How do I pay for my sessions?
When you book a session, you’ll be prompted to pay securely via Stripe. For ongoing clients, you’ll receive a pre-session email with everything you need: the video link for your appointment and a secure payment link.

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7. Can I use my NDIS funding with you?
Yes, we can work with self-managed and plan-managed NDIS participants. Our high level of training meets NDIS counselling standards. For some children, regular online sessions may not be realistic due to therapy fatigue or burnout — in these cases, sessions with a parent or caregiver can be incredibly beneficial. We tailor these sessions so you walk away feeling heard, supported, and empowered.

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8. How many sessions will I need?
There’s no set number. Every person’s journey is unique. Some people attend regularly to feel seen and supported, others check in as needed, and some work towards specific goals over time. We'll work together to find what feels right for you.

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9. What does a counselling session look like?
We’re person-centred — so there’s no script or set formula. You show up, we show up. Together, we talk, reflect, laugh, cry, and explore what matters most to you. We celebrate your wins, sit with your struggles, and look ahead to the life and self you're working toward.

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10. What if I don’t think I have anything to talk about — should I cancel?
This is more common than you might think! It’s okay to come in feeling unsure. Sometimes that means you're in a good place, or perhaps there's something beneath the surface to explore. Your counsellor will gently guide the session — and there are always threads to revisit or new insights to uncover. If you’re feeling this way, it’s a great reason to show up and see where the conversation takes us.

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11. How will I know when it’s time to finish counselling?​

Some people find it difficult to end counselling, especially when it’s been a positive and supportive experience — and honestly, sometimes counsellors find it hard too! The relationship built in therapy can be meaningful and deep. When the time comes, we’ll approach it together with care and reflection. We’ll look at what’s been achieved, explore what’s next for you, and make sure you feel confident, grounded, and supported as you take the next steps forward.

And if we’re doing our job well, you won’t feel the need to see a counsellor every single week from now until forever. We love working with clients for a good chunk of time — and once you’re ready, our door (or in this case, digital window) is always open for check-ins, tune-ups, or support when life throws something new your way.

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If you still have questions, please reach out! Call, email or book in for a 20 minute free discovery call! 

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